top of page

Frequently Asked Questions

Business Related Questions

What is a Security Operations Center (SOC)?

A Security Operations Center (SOC) is a centralized unit that deals with security issues on an organizational and technical level. It is responsible for the continuous monitoring and analysis of the organization's security posture to detect, analyze, respond to, report on, and prevent cybersecurity incidents.

What types of threats can Auctom's SOC detect and prevent?

Our SOC can identify a broad range of cyber threats, from malware and ransomware attacks to more sophisticated threats like Advanced Persistent Threats (APTs) and insider threats. We continuously update our detection mechanisms to address the latest vulnerabilities and attack vectors.

How does Auctom ensure the confidentiality of my business data?

Data privacy and security are at the core of our values. All data processed within our SOC is subject to strict confidentiality protocols, and we employ advanced encryption and security measures to protect data at rest and in transit.

How quickly can Auctom's SOC respond to a detected threat?

Our SOC operates 24/7, ensuring real-time threat detection and rapid response. Upon detecting a threat, our team initiates predefined protocols to neutralize and investigate the threat promptly.

Do you provide reports or insights on the security state of my organization?

Yes, we provide periodic reports detailing any detected threats, incidents, and the overall health of your organization's cybersecurity. These insights help businesses make informed decisions and strategize their security roadmap.

Where is Auctom's SOC located?

Auctom's Security Operations Center (SOC) is strategically located in India, leveraging the country's vast pool of technical talent and cybersecurity expertise.

What is the incident response time 

We guarantee an under 2 hour response time. Our SOC operates 24/7, ensuring real-time threat detection and rapid response for clients globally. Regardless of your geographic location, we guarantee timely and effective service instantly.

How do you ensure data privacy, especially with international data regulations like GDPR?

Auctom is fully committed to data privacy and adheres to all international standards and regulations. Our SOC operations in India are designed with global compliance in mind, ensuring that data processing and management align with regulations like GDPR, CCPA, and others.

Can I visit the SOC if I wish to?

Absolutely! We always welcome clients and potential partners to visit our SOC. It provides an opportunity to understand our operations better, meet the team, and get a firsthand view of our advanced cybersecurity mechanisms in action.

Where will my data reside if I choose Auctom's SOC services?

We offer a range of flexible options to cater to your data needs and preferences. Your logs can reside within our secure data centers, on-premise at your data center, or in the cloud, depending on your choice and compliance requirements.

If we opt for on-premise or cloud storage, how does Auctom access logs?

For on-premise or cloud storage solutions, Auctom will set up a secure, encrypted connection to access logs without interfering with your primary data. Our access is strictly read-only, ensuring that your original data remains unaltered and secure.

Are logs encrypted during transmission to Auctom's SOC?

Yes, all logs transmitted to our SOC, irrespective of their source, are encrypted using advanced encryption protocols to ensure data integrity and confidentiality.

Does Auctom actually view the content of our data or just the logs?

We only access and analyze the logs, not the actual content of your data. Logs provide us with metadata and patterns of data access and operations without revealing the actual content. This way, we can detect threats and anomalies without compromising your data's confidentiality.

What happens to logs after they've been analyzed? Are they stored indefinitely?

Logs are retained based on your organization's retention policy and any applicable regulations. Once the retention period lapses, logs are securely and irreversibly deleted. We work closely with our clients to ensure data handling aligns with their policies and preferences.

In case of a security incident, how is the data handling process communicated to us?

Upon detecting a security incident, our immediate priority is to neutralize the threat. Following this, we maintain complete transparency by providing a detailed incident report, which includes specifics about the data accessed, the nature of the breach, and the steps taken in response.

Technical Questions

What software does Auctom use for its SOC services?

Auctom has strategically worked with security partners to bring proprietary SOC software which harnesses the latest in cybersecurity technologies. Our software is designed for comprehensive threat detection, analysis, and response. However, we understand that every organization might have its preferences and existing systems in place.

We already have a cybersecurity software stack. Can Auctom integrate with it?

Absolutely. While we do have our own advanced SOC software, we're also flexible in integrating with your current stack. Our goal is to ensure seamless protection, and if that means working with the software you're already familiar with, we're on board.

Will there be any disruption if we switch from our current software to Auctom's platform?

Our team specializes in smooth transition processes. While migrating or integrating any software, our primary focus is to ensure minimal disruption to your ongoing operations. We'll coordinate with your IT team to find a transition period that works best for your organization.

How often is Auctom's software updated, and will we receive those updates automatically?

Our software undergoes regular updates to counter the evolving threat landscape. As part of our SOC services, all updates will be rolled out to you automatically, ensuring you always have the latest defenses at your disposal.

bottom of page